SmartMann · FAQ
Frequently asked questions.
Clear answers.
Information about our systems, application and service. Choose a topic or open a question.
Systems & selection
What is the HnJ product line?
The HnJ product line comprises SmartMann pelvic floor therapy systems: HnJ-7000 and HnJ-1000 (Bio-Mac), and HnJ-350 (Bio-Pac). The models are designed for different settings.
Which model suits my setting?
HnJ-7000 is intended for inpatient hospital use, HnJ-1000 for practices and clinics, and HnJ-350 for use at home and on the go. Individual selection depends on the intended setting and model-specific requirements. Compare systems →
How do the three models differ?
A key difference is the intended setting. We explain additional functions and equipment for each model individually. Product pages provide an initial overview; contact us directly for technical details.
Can I see a system before deciding?
Contact us with your preferred model and setting. We will discuss available options for a presentation or visit. Our exhibitions →
Therapy & application
Is pelvic floor therapy suitable for me?
This cannot be determined from a website alone. Suitability depends on symptoms, clinical findings and the intended method. Please discuss your individual treatment with your healthcare professional.
How does feedback work during application?
HnJ systems support awareness and control of the pelvic floor muscles. The feedback method and available functions depend on the model. General information is available in our Knowledge section.
How long is a session and how often should the system be used?
There is no universal recommendation for all models and individuals. Duration and frequency depend on the instructions for use and the individual treatment plan. Please agree these with your healthcare professional.
What contraindications or restrictions apply?
The current instructions for the specific system and medical assessment determine the requirements. Tell your healthcare professional about relevant pre-existing conditions and special circumstances. We can help you obtain the appropriate product information.
Can a system be used at home?
HnJ-350 is intended for use at home and on the go. Follow the model-specific instructions for use and discuss your individual application with your healthcare professional. View HnJ-350 →
Operation & hygiene
How is the system operated and connected?
Connection and operation depend on the model. The HnJ-350 product information describes operation using a smartphone, tablet or PC via Wi-Fi. Please ask about compatible devices and requirements for your model.
How is the system cleaned?
Use only the cleaning and hygiene procedures described in the relevant instructions for use. Suitable products and procedures must be checked for each model, particularly when used by multiple people.
Where can I obtain instructions for use or technical documentation?
Send us the model name and the information you need. For an existing device, its identification details also help us provide the correct documentation.
Enquiries & service
How can I obtain a quotation?
Send us your preferred model, setting and questions. We will clarify your requirements and provide information on suitable equipment and a quotation. Request a quotation →
What instruction, maintenance and warranty terms apply?
SmartMann offers consultation, instruction and maintenance services. The scope, scheduling and warranty terms depend on the product and quotation. Please obtain written confirmation before ordering.
How can I contact SmartMann?
By email at info@smartmann-medical.de or by phone on +49 (0)40 855 001 85. Our address: SmartMann GmbH, Zur Haidkoppel 4, 22395 Hamburg. Contact details →
Still have a question?
We can help with questions about models, product documentation and service.